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Support

Something went wrong before the pictures did.

Start with the quick checks below. If the room still refuses to cooperate, write to support@topslop.ca and include the room code, approximate time, host platform, and what everyone saw.

Service notice

All systems appear operational.

/en/status

Never send access codes, passwords, full private prompts, or other people’s photos by email.

Quick help

I was invited to the alpha. Where do I start?

Open topslop.tv on the shared host screen and enter the long alpha access code you were given. This is not the four-letter room code. After the host creates a room, the TV displays a separate code for players.

How do players join?

On each phone, scan the QR code on the host screen or open topslop.tv/play, enter the four-letter room code, and choose a display name. Everyone should join before the host starts.

The room code does not work.

Confirm all four letters, make sure the host room is still open, and refresh the player page once. If the host closed the room or it expired, create a new room and use its new code.

My phone disconnected.

Keep the same browser tab open. Top Slop normally reconnects the same seat automatically. If it does not, restore the connection, refresh once, and re-enter the room code if prompted.

The host screen disconnected or restarted.

Reopen the host game and allow it to reconnect. Do not create a replacement room immediately; the active room may still be recoverable. If the original room cannot return, contact support with the room code and approximate time.

An image is taking a long time.

Live generation occasionally takes longer when the service starts from idle or demand is high. Leave the room open. The game has a fallback path so one failed image should not hold the entire party indefinitely.

A photo will not upload.

Confirm that the phone granted browser access to the chosen photo, the file is JPEG, PNG, or WebP, and the connection is stable. Try a different photo before changing browser. Do not repeatedly upload sensitive images while troubleshooting.

There is no sound.

Check the Top Slop sound settings and the TV or computer output. Browsers may require one click or tap before allowing audio. Make sure the tab is not muted and that sound is going to the shared screen rather than another device.

Can I change the game’s language?

The host can switch the room among English, Canadian French, Spanish, and Brazilian Portuguese in room settings. The change applies to the host screen and connected phones. The current build has English voiceover and captions in every supported language.

How do I report inappropriate generated content?

Stop displaying or sharing it. Use the in-game report control when available, then write to support@topslop.ca with the room code, approximate time, game mode, and a brief description. Do not attach illegal material to an email. For an immediate safety concern, write to legal@topslop.ca with the subject “Urgent content report.”

How do I request access to or deletion of my information?

Write to privacy@topslop.ca. Include enough information to locate the relevant interaction, such as the date, room code, and whether you were the host or a player. Do not send government identification unless the privacy officer specifically explains why verification is required and how to provide it securely.

Still stuck

Write to us with the evidence.

There is no support form yet, because a form that quietly drops your message is worse than an email address that works. Send the details below to support@topslop.ca and a person will read it.

  • Your preferred language for the reply.
  • The room code, if there was one.
  • The date and approximate local time.
  • The host platform and browser, and the phone browser if the problem was on a phone.
  • What happened, and what everyone in the room saw.
  • Ordinary screenshots only — never illegal, intimate, or third-party private material.
Write to support@topslop.ca

We use what you send to investigate and reply, and nothing else. We do not add support requesters to any mailing list. Read the privacy policy.

We aim to reply within five business days. We do not offer 24/7 support.

Send it to the right desk.

Contact